30 days money back or item exchange
We offer 100% satisfaction guarantee. Most items can be returned within 30 days of receiving the item. Within 30 days of receiving the items, if you are not 100% satisfied with the item, you may return it for exchange or full refund (excluding shipping charges). If your return is a result of our error we will also refund your shipping charge.
1.Returns must be accompanied by a Return Materials Authorization (RMA) number. To receive a RMA, please email to email@example.com
2.All returns must be in new, resalable condition and in original unmodified packaging. Custom orders can not be returned when they function properly. Custom Orders mean the manufacturing according to client's detailed requirement.
Return of working products after 30-days and within warranty period
After 30 days from delivery, LaserPair does not generally accept returns of other than for products known to have failed. That being said, we understand that occasionally circumstances change resulting in a customer having purchased products they no longer require. Requests for return for refund in such situations are handled on a case-by-case basis. In all accepted request, the shipping charges is not included in this refund.
Return for repair/replacement within warranty period
LaserPair offers limited warranty for most of our products from the date of delivery. If a part appears not to function properly, customers must return the part with a 'test report' showing it does not function or contact LaserPair sales and discuss the issue.
In all return scenarios, all returned products must have a Return Material Authorization (RMA) number assigned by LaserPair first. The following apply the RMA process:
1.The RMA number(s) must be prominently displayed on the outside of the box.
2.RMA numbers are valid for 15 days after the day of issuance.
3.Returned goods must be shipped freight prepaid in their original boxes and packing material.
4.A copy of your packing list/invoice must accompany all returned Products.
5.Product returned to you under Warranty is shipped freight-prepaid via DHL or other carrier at our discretion.
If you want to exchange or return your item, pls contact your sales representative directly, or just email to firstname.lastname@example.org to get more information.
We will deal with the Exchange or Return in time.